App Terms

1. Agreement and scope

These App Terms govern Zendesk apps, free or paid, supplied by Tall Guy Technologies Inc., a North Carolina corporation (“TGT,” “we,” or “us”), to the organization that installs them (“Customer” or “you”). They apply when presented and accepted at installation or purchase, and the person accepting must have authority to bind Customer. Themes, consulting and other services are covered by separate terms.

2. Orders and other terms

The Zendesk Marketplace order sets the app, plan, price, billing unit and subscription period. A signed agreement that expressly varies these terms controls that variation, and a signed data-processing agreement controls on personal-data processing. Product documentation describes features and limits but does not expand these terms. Zendesk and Stripe provide their services under their own terms.

3. License

During your subscription or trial, TGT grants Customer a limited, non-exclusive, non-transferable license to use the app for internal business purposes in the licensed Zendesk account, within the purchased plan. Authorized users need the required Zendesk permissions, and Customer is responsible for their use. TGT and its licensors keep all ownership of the app; open-source components stay under their own licenses.

4. Restrictions

Except where a written agreement or applicable law allows, do not redistribute, resell or sublicense the app, remove proprietary notices, circumvent license or security controls, or reverse engineer the app beyond what the law permits. Do not use the app for unlawful access, spam, infringement, malicious code, or to interfere with Zendesk or other customers.

5. Your responsibilities

Keep your Zendesk subscription active and your billing and contact details accurate, and make sure you have the rights and notices needed for your data. Test material workflow changes before production use, keep appropriate backups, and review deletion, messaging and other consequential actions before running them. The app performs only the documented operations you configure or request and never overrides Zendesk role restrictions.

6. Your data and confidentiality

Customer keeps all rights in its content. TGT processes it only to provide the documented app functionality and authorized support, or as the law requires. TGT will not sell customer content, build unrelated data products from it, or use it to train general AI models. Where the law requires a data-processing agreement, one must be in place before that processing begins.

Each party will protect the other’s non-public information with reasonable care and use it only for this relationship. This does not cover information that is public, independently developed or lawfully received without restriction. A party may disclose information when legally required, with notice where allowed.

7. Fees, trials and renewals

Prices, billing unit, taxes, trial terms and renewal period are shown in Zendesk Marketplace before purchase. Paid subscriptions renew automatically, typically monthly, until cancelled. A trial may require a payment method and convert to a paid subscription when it ends unless cancelled first. We will give advance notice of a price increase before the affected renewal, with the chance to cancel; prepaid periods are never repriced.

8. Cancellation and refunds

An administrator cancels a Marketplace subscription by uninstalling the app in Zendesk. Back up configuration and follow the app’s removal instructions first, because uninstalling can delete app settings. Under Zendesk’s published cancellation process, the unused portion of the subscription is credited to the payment method on file; that process governs the transaction. Disabling an app or emailing us does not by itself cancel a subscription.

Contact us if a cancellation fails or a charge looks wrong. We will investigate billing errors and provide any remedy the law or Marketplace rules require. Other refunds are at our discretion. Nothing here removes mandatory consumer rights.

9. Support and changes

Support is available at support@tallguytechnologies.com for current app versions and documented features. Unless agreed in writing, there is no guaranteed response time, uptime or custom development. We may release updates, security fixes and compatibility changes, including those needed for Zendesk platform changes. We will give advance notice of material reductions to paid core features where practicable, except for urgent security, legal or platform reasons. If we permanently discontinue a paid app through no fault of Customer, we will give reasonable notice and refund any unused prepaid period. Roadmap items are not commitments.

10. Suspension and termination

TGT may suspend access to the extent needed to address a security threat, unlawful use, a Zendesk platform requirement, non-payment or a material breach. Where practicable we will give notice and a chance to fix the issue first. Either party may terminate for a material breach not cured within 30 days of written notice, or immediately if cure is impossible or continued service would be unlawful. Customer may also end the subscription at any time by cancelling.

11. Effect of termination

The license ends when the subscription ends or the app is uninstalled. Records in Customer’s Zendesk account, such as tickets, Custom Objects or settings, may remain and stay under Customer’s control. Sections that by their nature should survive, including payment obligations, confidentiality, ownership, liability limits and dispute terms, survive termination.

12. Warranty disclaimer

TO THE EXTENT PERMITTED BY LAW, APPS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND WITHOUT ANY GUARANTEE OF UNINTERRUPTED OR ERROR-FREE OPERATION. Review app output before relying on it; it is not legal, financial or other professional advice. Changes by Zendesk or other third parties may affect compatibility.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE OR GOODWILL. TGT’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO AN APP IS LIMITED TO THE FEES CUSTOMER PAID FOR THAT APP IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE FIRST CLAIM. These limits do not apply to fraud, willful misconduct, gross negligence or any liability that cannot be limited by law, and they do not reduce fees owed or refunds due under these terms.

14. Third-party claims

Each party will promptly notify the other of any third-party claim that materially affects the app or customer content, preserve relevant records and cooperate reasonably. Neither party may settle a claim in a way that binds the other without its consent. Any indemnity applies only if agreed in writing.

15. Governing law and disputes

These terms are governed by North Carolina law, excluding its conflict-of-law rules, except where mandatory law requires otherwise. The parties will first try to resolve any dispute in good faith by contacting contact@tallguytechnologies.com. Unresolved disputes go to the state or federal courts located in North Carolina, subject to any non-waivable right to another forum.

16. General

Legal notices to TGT: contact@tallguytechnologies.com. We will send notices to Customer’s account contact, so keep it current. We may update these terms with reasonable advance notice of material changes; changes apply going forward and, where required, need your acceptance. If any provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver. Neither party may assign these terms without consent, except in a merger or sale of the relevant business. These terms, the order and any signed agreement are the entire agreement for the app. Neither party may use the other’s name or logo publicly without permission.