Get help with a TGT app.

Email support@tallguytechnologies.com for help with setup, imports, exports or billing questions.

What to include

Tell us the app name and version, what you were trying to do, what happened, and any error message. Include a screenshot with customer and account details removed when useful.

Do not send passwords, API tokens, payment-card details or complete customer macro files. If a file is needed to reproduce an issue, start with a small synthetic example that contains no personal or confidential information.

Macro Transfer

Macro Transfer is an administrator-only tool. Import preview does not save changes. Review column mappings, blocked rows, Update or Skip choices and the active or inactive setting before running a trial or importing a selection.

If an import stops with an uncertain result, download its journal and verify the affected macros in Zendesk before retrying. Closing or uninstalling the app does not undo saved macros or remove downloaded files.

Other requests

For privacy and security reporting, follow the contact instructions in our Privacy Policy and security page. For subscription and cancellation guidance, see Billing and our App Terms.