Effective October 26, 2026 · Last updated November 10, 2026 · Version 1.3.
1. Who we are and scope
Tall Guy Technologies Inc. (“TGT,” “we,” or “us”) is a North Carolina company that builds Zendesk apps. This policy covers our website, business correspondence, Marketplace billing administration and information we handle in connection with TGT apps. Each app’s documentation describes its specific data access and storage. Privacy questions: contact@tallguytechnologies.com.
2. Our website
This website is informational. It has no forms, visitor accounts, analytics, advertising trackers or tracking cookies, and we do not use browser storage to identify or follow visitors.
Cloudflare hosts the site and processes request data, such as IP addresses, request headers and timestamps, to deliver and protect it. Cloudflare security features may set strictly necessary cookies. Email links open your own email application; anything you send reaches our inbox.
3. Information we handle
Correspondence and support: business contact details, organization and Zendesk account identifiers, messages, attachments and diagnostic details you choose to send. Please share only what is needed and redact customer data where you can.
Billing: paid Marketplace subscriptions are processed through our Stripe account. We can see the billing name, email address, billing address where collected, subscription status and transaction records. Stripe handles card entry; we never receive full card numbers. Do not email card or account credentials to us.
App data: apps access ticket, user, organization, article or configuration data only as described in that app’s documentation. Not every app accesses every category.
4. Your organization’s Zendesk data
Your organization controls its Zendesk records, user permissions and retention. When an app processes those records, TGT acts on your organization’s instructions, and your organization remains responsible for the purposes and legal basis of that use. Installing an app does not transfer ownership of your data.
Most TGT apps store data only inside Zendesk (app settings and, where needed, Custom Objects). Some apps use the TGT app service described below for work Zendesk cannot run on its own, such as automatic replies and scheduled sends. Each app’s documentation says whether it uses the service. If an app ever introduces AI processing, we will disclose it in that app’s documentation and obtain any required authorization before that processing begins.
TGT app service
An app uses the service only after one of your Zendesk administrators clicks Connect inside the app and approves access on Zendesk’s own authorization screen. Each app has its own Zendesk OAuth client and asks only for the permissions listed in its documentation. The service runs on Cloudflare Workers and stores its data in Cloudflare D1.
The service stores, encrypted: the app’s Zendesk access and refresh tokens, a key that authenticates the installed app to the service, and the signing secret for the webhook it creates. It also stores your Zendesk subdomain and the Zendesk user and installation identifiers needed to run the app, and, for scheduling features, a reference to each scheduled item and when to send it. The content of a scheduled item stays in your Zendesk account and is deleted there once it has been sent. The service reads ticket and user details the feature needs at the moment it runs and does not keep them. Credentials are held in a separate part of the service, with its own encryption key, that only the service itself can reach; tokens are never sent to your browser and are not displayed to TGT staff.
TGT holiday service
Apps that work with public holidays, such as Auto Holiday Schedules, look up holiday dates from a TGT service at holidays.tallguytechnologies.com, also hosted on Cloudflare. A lookup sends only the country, region and year; it carries no Zendesk data, user details or credentials, and the service keeps no request logs. Cloudflare processes the request itself, including the IP address, to deliver and protect it.
5. How we use information
We use information to provide app functionality, answer support and business inquiries, administer subscriptions and billing, protect our services and meet legal obligations. Where the law requires a legal basis, we rely on performing a contract, our legitimate interests in running and securing the business, legal obligations, or consent where we ask for it. You can withdraw consent at any time for the future.
7. Retention and deletion
We keep correspondence as long as needed to resolve the request and support the relationship, and billing records as long as accounting, tax and legal obligations require. Records an app creates in your Zendesk account stay under your account’s control; uninstalling an app may not remove them, so follow the app’s removal instructions. Deleted information may persist in provider backups until they expire.
TGT app service data is kept while an app is connected. When an administrator disconnects the app, or within a day of the app being uninstalled, the service removes the trigger and webhook it created in your account, revokes its Zendesk access and deletes the data it stored for that app. Completed scheduled items are deleted after 7 days, and webhook duplicate-check identifiers after 7 days. Deleted service data can remain in encrypted database backups for up to 30 days before it is permanently removed.
8. Security
We use safeguards appropriate to the information involved and limit access to authorized purposes. No system is perfectly secure. Report a suspected security issue to contact@tallguytechnologies.com without including credentials or unnecessary records. We will investigate and give any notice the law or our agreements require. See our security page.
9. International processing
We are based in the United States, and our providers may process information in other countries. Where the law requires transfer safeguards for processing on our behalf, we put them in place before that processing begins. The TGT app service stores its data in the United States (Cloudflare’s eastern North America region); requests may be handled at the Cloudflare data center nearest the sender.
10. Your privacy rights
Depending on where you live, you may have the right to access, correct, delete or export your information, or to object to or restrict its use. Email contact@tallguytechnologies.com with enough detail for us to identify your request; we may need to verify your identity. If we decline a request, you may ask us to reconsider and may complain to your data-protection authority. We will not discriminate against you for exercising these rights.
Requests about records in your organization’s Zendesk account should usually go to that organization; we will assist where required.
11. Children and sensitive information
Our website and apps are for business use and are not directed to children under 13. Customer Zendesk records may contain sensitive information; organizations should assess their own requirements before using an app with regulated data. We do not offer health-data or other regulated-industry agreements unless agreed in writing.
12. Changes and contact
We will post updates here with a new “last updated” date and give additional notice of material changes where required. We will not use information for a new purpose inconsistent with this policy without any notice or consent the law requires. Contact: contact@tallguytechnologies.com, Tall Guy Technologies Inc., North Carolina, United States.